Cancel and Refund Policy

Effective Date: [Insert Date]

At [Your Brand Name], we strive to ensure a smooth and satisfactory shopping experience. If you’re not happy with your purchase, we’re here to help with our easy-to-follow cancellation and refund process.

1. Order Cancellation

  1. Before Shipping: You can cancel your order free of charge if it has not been shipped yet. Please contact our customer support team immediately at [Your Contact Email] to request the cancellation.
  2. After Shipping: Once your order has been shipped, it cannot be canceled. However, you may return the item once it’s delivered (as per our Return Policy).

2. Refund Eligibility

Refunds are available under the following conditions:

  1. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within [X] days of receiving the product, and we will initiate a refund or replacement process.
  2. Incorrect Items: If we’ve sent the wrong item(s), please notify us within [X] days to arrange for a return and refund.
  3. Change of Mind: We currently do not offer refunds for change of mind. However, you may be eligible for store credit (terms apply).

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [X] business days. Please note that it may take additional time for the refund to appear on your bank statement.

4. Return Shipping

  1. If you’re returning an item due to a defect or our error, we will cover the return shipping costs.
  2. If the return is for any other reason (e.g., change of mind), the return shipping costs will be at the customer's expense.

5. Non-Refundable Items

  1. Gift cards or personalized items are not eligible for refunds.
  2. Products marked as non-returnable or non-refundable on the product page.

6. Exchanges

If you need to exchange an item, please follow our return process and place a new order for the desired product.

7. Contact Us

If you have any questions about our cancellation or refund policy, please contact us at [Your Contact Email] and we’ll be happy to assist you.